Privacy Policy

Introduction

luminexora.top B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your personal information when you visit our website luminexora.top or use our smart building integration services.

We are the data controller for the personal data we process about you. Our registered office is located at Molenweg 67, 2558 TJ The Hague, Netherlands (Registration Number: KvK64829137).

Data Collection

The data we collect helps us provide better services and improve your experience with our smart building integration solutions. We collect personal data in the following ways:

• Contact Forms: When you submit enquiry forms, we collect your name, email address, phone number, company information, and project details.
• Email Communications: When you contact us directly via email at [email protected] or other email addresses, we collect the information you provide.
• Phone Calls: When you call our business number +31 70 637 6872, we may record certain information for service quality purposes.
• Website Usage: We automatically collect technical information such as IP addresses, browser type, device information, and website usage patterns through cookies and similar technologies.
• Business Relationships: For our smart building integration services, we may collect additional business information, project specifications, and technical requirements.

How We Use Your Information

We use the personal data we collect for legitimate business purposes related to our smart building integration services. How we use your information includes:

• Service Provision: To respond to your enquiries, provide consultations, and deliver our smart building integration services.
• Communication: To communicate with you about our services, respond to your questions, and provide technical support.
• Business Operations: To manage our business relationships, process transactions, and maintain records for legal and regulatory compliance.
• Website Improvement: To analyse website usage patterns and improve our online services and user experience.
• Marketing: With your consent, to send you information about our services, industry insights, and relevant updates. You can opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes in the Netherlands and European Union.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to control them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, such as website hosting, email services, and analytics platforms.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Protection: To protect our rights, property, or safety, or that of our users or others.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets, subject to appropriate confidentiality protections.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices include:

• Contact Enquiries: We retain contact form submissions and email correspondence for up to 3 years for business development and customer service purposes.
• Client Relationships: For active business relationships, we retain relevant data for the duration of the relationship plus 7 years for legal and tax compliance requirements.
• Website Analytics: Analytics data is typically retained for 26 months in accordance with Google Analytics default settings.
• Marketing Communications: We retain marketing preferences and communication history until you unsubscribe or request deletion.

Your Rights

Under the General Data Protection Regulation (GDPR) and Dutch data protection laws, you have the following rights regarding your personal data:

• Right of Access: You can request information about the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal data.
• Right to Erasure: You can request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your personal data.
• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You can object to certain types of processing, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Secure transmission of data using SSL/TLS encryption
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection and privacy
• Incident response procedures for potential data breaches

International Data Transfers

As a company based in the Netherlands, we primarily process data within the European Economic Area (EEA). When we use third-party services that may transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes
• Other appropriate safeguards recognised under GDPR

Children's Privacy

Our services are designed for business use and are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable law.